We would like to draw your attention to important requirements regarding food safety incidents, e.g. recalls and withdrawals, how you manage them and report and notify Certima BV about this.
For Food Safety Incidents including: product recall(s), product recall(s) and / or withdrawal(s) by official order concerning food safety and / or food fraud reasons or any visit from health authorities which resulted in notifications and / or penalties issued by authorities, Certima BV shall be informed within three (3) working days. Recalls on products out of the certified scope (exclusions) shall also be reported as the cause may have a relation with products in the certified scope.
In order to supply consistent information, certified customers need to fill out the “Notification Form Food Safety Incidents including Recall/Withdrawal”. This form has to be completed and sent to Certima as soon as possible. Please acknowledge the specific deadlines for providing information about the incident, mentioned in the form.
Certified customers are responsible for investigating and subsequently providing the details including the Correction, Corrective Actions and Root Cause Analysis regarding the incident. An Incident manager at Certima shall review the submitted information in the completed form and all additionally provided documents, and evaluate whether the incident has been managed in a satisfactory way and whether the certificate can be maintained. All information will be treated strictly confidential, but it will be reported to the scheme owners as per their strict protocols for reporting of food safety incidents. The information will be reported to the accreditation bodies at their request.
Reporting of incidents should be done by e-mail to firstname.lastname@example.org